Analyst, Customer Experience
SNAPPIC | LAGOS
Job Description:
Ensure adherence to the Group Retail Banking Complaints Handling Procedures and Country Complaints DOI. Ensuring timely processing of complaints logged in CEMSâ€.
We are looking for an entry-level employee, with no previous experience required. If you are interested in learning and developing, this position is ideal for you.
- Requirements:
- Good communication and interpersonal skills.
- Organization and attention to detail.
- Willingness to learn and grow.
- Basic computer skills are desirable.
- Responsibilities:
- Assist with office administrative activities.
- Answer and direct phone calls.
- Organize and file documents.
- Provide support on projects and general tasks.
- Benefits:
- Transportation allowance.
- Meal allowance.
- Assistance medical.
- Training and development opportunities.